Zalongwa Technologies Limited

Privacy Policy

This Privacy Policy describes how Zalongwa Technologies Limited (“Zalongwa”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information of our customers, users, and partners. Zalongwa Technologies Limited is a software development company registered and operating in the United Republic of Tanzania. Our core products include software systems for managing student registration, academic information, and general customer data.

A. Our Commitment

Zalongwa is committed to protecting your privacy and handling your personal information responsibly. We comply with the Personal Data Protection Act, 2022 (Tanzania) and other applicable data protection laws. We ensure transparency in how your data is collected and used, and we apply appropriate safeguards to keep it secure.

B. Information We Collect

We only collect basic demographic and identification information necessary to provide and support our software products. This includes:
• Name, date of birth, and gender
• Contact information (address, email, phone number)
• Institutional or customer identification details (such as student or employee ID)
• Login credentials (if applicable)
• System usage or registration logs within our software

C. How We Use Your Information

We use your information only for legitimate business purposes, including:
• Registering and managing user or student accounts
• Providing technical support and customer service
• Improving system performance and user experience
• Fulfilling legal or contractual obligations
• Communicating important system updates or policy changes

D. Data Sharing and Disclosure

We do not sell or rent your personal information. Data may be shared only in the following circumstances:
• With your consent
• With trusted service providers who assist in operating our systems (subject to confidentiality agreements)
• When required by law, regulation, or court order
• To protect our legal rights, systems, or users

E. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. After this period, data is securely deleted or anonymized.

F. Information Security

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse. Our staff are trained to handle personal data in accordance with this policy.

G. Your Rights

Under applicable data protection laws, you have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent to data processing where applicable
• Object to the use of your data for direct marketing or profiling
Requests may be submitted using the contact details below.

H. Cookies and System Logs

Our software systems may use cookies or logs to enhance functionality and security. These files help us analyze system usage patterns and improve service delivery. You may control cookie preferences through your browser settings.

I. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The most recent version will always be available on our official website or application interface.

J. Contact Information

For questions, requests, or concerns about this Privacy Policy, please contact us:

Administrative Officer,
Zalongwa Technologies Limited,
Dar es Salaam, Tanzania.
Email: info@zalongwa.co.tz
Phone: +255 784313200

Last Updated: October 2023